This Refund & Cancellation Policy explains how cancellations and refunds are handled by EMPORIA TALENT SOLUTIONS PRIVATE LIMITED. By purchasing or using our services, you agree to the terms outlined below.

Company Details

Company Name:
EMPORIA TALENT SOLUTIONS PRIVATE LIMITED

Registered Address:
Flat No.413B, 4th Floor,
H13B H.No.1-2-137 to 154,
Secunderabad, Telangana,
500003, India

Website:
https://emporiatalent.com

Email:
support@emporiatalent.com

Nature of Services

We provide professional, digital, and technology-related services, including but not limited to:

Career Services

  • Resume writing services
  • Resume optimization and formatting
  • Other career-related professional assistance

Web Development Services

  • WordPress website development
  • Shopify website development
  • Custom website development
  • E-commerce website development
  • Landing page development
  • Website redesign and customization
  • Website maintenance and updates

App Development Services

  • Android application development
  • iOS application development
  • Cross-platform application development
  • Custom application development
  • Application UI/UX implementation
  • Application maintenance and updates

These services may involve customized work, development time, design work, third-party tools, software, hosting, domains, plugins, APIs, and other resources. Once work has started, the service may not be fully reversible.

Cancellation Policy

Cancellation Before Service Begins

If a cancellation request is raised before the service or project has started, it may be eligible for a full or partial refund after deducting applicable payment processing, administrative, or third-party charges.

Cancellation requests must be sent to:

support@emporiatalent.com

Cancellation After Service Begins

Once work has started, cancellation requests are generally not eligible for a full refund.

This may include cases where:

  • Resume drafting or optimization has started
  • Website design or development has started
  • App design or development has started
  • Project requirements have been reviewed
  • Content or materials have been prepared
  • Any part of the service has been delivered
  • Third-party services or resources have already been purchased

Exceptions, if any, may be reviewed on a case-by-case basis at the company’s discretion.

Refund Policy

Refunds are considered only under limited and valid circumstances.

Refunds May Be Considered If:

  • A duplicate payment was made
  • Payment was processed incorrectly
  • The service could not be delivered due to an internal issue attributable to the company
  • The company agrees to a refund under the specific circumstances of the project

Each refund request will be reviewed individually.

Refunds Are Generally Not Applicable If:

  • The service has already been completed or substantially delivered
  • Development work has already started
  • The client changes their mind after work has started
  • The client is dissatisfied based solely on personal preference after approving the work
  • Delays occur because the client does not provide required information, content, feedback, or approvals
  • The client changes project requirements after development has started
  • Third-party services, domains, hosting, plugins, themes, APIs, or software licenses have already been purchased or activated
  • The user expects guaranteed job placement, interviews, sales, leads, downloads, revenue, or other business outcomes

Website & App Development Projects

For website and application development projects, the project scope, features, deliverables, pricing, and estimated timeline are agreed upon before development begins.

Additional features or requirements requested after development has started may require additional payment.

If a client cancels a project after development has started, the refund, if any, will be determined based on:

  • Work already completed
  • Design and development hours
  • Project milestones completed
  • Third-party expenses
  • Resources already purchased
  • Other applicable costs

Any advance payment may be non-refundable once substantial project work has commenced.

Partial Refunds

Partial refunds may be considered when:

  • Only a portion of the service has been completed
  • The project scope is reduced by mutual agreement
  • The company is unable to complete the remaining agreed scope for reasons attributable to the company

The refund amount, if applicable, will depend on the work already completed and expenses incurred.

Third-Party Services and Expenses

Some projects may require third-party services such as:

  • Domain registration
  • Website hosting
  • Shopify subscriptions
  • Premium themes
  • Plugins
  • APIs
  • Payment gateways
  • Software licenses
  • App store fees
  • Other third-party services

Fees paid to third parties may be non-refundable and are generally excluded from any refund provided by EMPORIA TALENT SOLUTIONS PRIVATE LIMITED.

Refund Processing Timeline

If a refund is approved:

  • Review period: Up to 7 business days
  • Refund processing: 5–10 business days

Refunds will generally be processed through the original payment method, subject to the processing timelines of the applicable payment gateway or financial institution.

No Employment or Business Outcome Guarantee

For career services, our services are intended to improve professional presentation and visibility.

We do not guarantee:

  • Job offers
  • Interview calls
  • Employment
  • Salary outcomes

For website and application development services, we do not guarantee specific:

  • Sales
  • Leads
  • Revenue
  • Website traffic
  • Search engine rankings
  • App downloads
  • User numbers
  • Business growth

Refunds will not be provided solely because a user or client does not achieve a particular employment or business outcome.

Chargebacks & Disputes

Users and clients are requested to contact us at support@emporiatalent.com before initiating a chargeback or payment dispute with a bank or payment provider.

We will make reasonable efforts to review and resolve genuine payment-related concerns.

Fraudulent or unjustified chargebacks may result in service suspension or account restriction, subject to applicable law and payment-provider procedures.

Force Majeure

We are not responsible for service delays or failures caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • System failures
  • Internet or power disruptions
  • Hosting or server failures
  • Third-party service outages
  • Government restrictions
  • Changes in applicable laws or regulations

Policy Updates

EMPORIA TALENT SOLUTIONS PRIVATE LIMITED reserves the right to modify or update this Refund & Cancellation Policy at any time.

Updates will become effective once published on the website.

Users and clients are encouraged to review this page periodically.

Contact Information

For refund or cancellation-related queries, contact:

Email: support@emporiatalent.com

Website: https://emporiatalent.com

Acceptance of Policy

By purchasing or using our services, you confirm that you have read, understood, and agreed to this Refund & Cancellation Policy.