This Refund & Cancellation Policy explains how cancellations and refunds are handled by EMPORIA TALENT SOLUTIONS PRIVATE LIMITED. By purchasing or using our services, you agree to the terms outlined below.

Company Details

Company Name:
EMPORIA TALENT SOLUTIONS PRIVATE LIMITED

Registered Address:
Flat No.413B, 4th Floor,
H13B H.No.1-2-137 to 154,
Secunderabad, Telangana,
500003, India

Website:
https://emporiatalent.com

Email:
support@emporiatalent.com

Nature of Services

We provide professional, digital, web development, and application development services, including but not limited to:

 

Career Services

  • Resume writing services
  • Resume optimization and formatting
  • Other career-related professional assistance

Web Development Services

  • WordPress website development
  • Shopify website development
  • Custom website development
  • Business website development
  • E-commerce website development
  • Landing page development
  • Website redesign and customization
  • Website maintenance and updates

App Development Services

  • Android application development
  • iOS application development
  • Cross-platform application development
  • Custom mobile application development
  • Application UI/UX development
  • Application maintenance and updates

These services may be customized according to the client’s requirements and involve manual, creative, technical, and development work. Once work has started, services may not be fully reversible.

Cancellation Policy

Cancellation Before Service Begins

If a cancellation request is raised before the service or project has started, it may be eligible for a full or partial refund after deducting applicable payment processing, administrative, or third-party charges.

Cancellation requests must be sent to support@emporiatalent.com.

Cancellation After Service Begins

Once the service or development work has started, cancellation requests are generally not eligible for a full refund.

This includes cases where:

  • Resume drafting or optimization has started
  • Information or project requirements have been reviewed
  • Website design or development has started
  • App design or development has started
  • Content, layouts, designs, or development work has been prepared
  • Any part of the service has been delivered
  • Third-party services or resources have already been purchased

Exceptions, if any, are reviewed at our sole discretion.

Refund Policy

Refunds are considered only under limited and valid circumstances.

Refunds May Be Considered If:

  • A duplicate payment was made
  • Payment was processed incorrectly
  • The service could not be delivered due to an internal technical issue
  • The company is unable to deliver the agreed service for reasons attributable to the company

Each case is reviewed individually.

Refunds Are Not Applicable If:

  • The service has already been delivered or substantially completed
  • Website or app development work has already started
  • Delay occurs due to lack of user/client response
  • Required content, information, credentials, or approvals are not provided on time
  • The client changes their requirements after development has started
  • Dissatisfaction is based solely on personal preference
  • Third-party services, domains, hosting, plugins, themes, APIs, or software licenses have already been purchased
  • The user expects guaranteed job placement or interview calls
  • The client expects guaranteed sales, leads, downloads, traffic, revenue, or business growth

Partial Refunds

Partial refunds may be issued when:

  • Only a portion of the service has been completed
  • Service scope is reduced by mutual agreement
  • A project is cancelled after partial completion

The refunded amount, if applicable, will depend on the work already completed and applicable expenses.

For website and app development projects, the refund amount may take into consideration:

  • Design work completed
  • Development work completed
  • Project milestones completed
  • Third-party expenses
  • Software or licensing costs
  • Other project-related expenses

Website & App Development Cancellation

For website and application development projects, the scope, features, deliverables, pricing, and estimated timeline are agreed upon before development begins.

Once development has started, cancellation may result in the advance payment becoming non-refundable, depending on the amount of work already completed.

Any additional features or requirements requested after development has started may require additional charges.

If a project is cancelled after development has started, any refund will be determined based on the work completed and expenses incurred.

Third-Party Services

Website and app development projects may require third-party services such as:

  • Domain registration
  • Website hosting
  • Shopify subscriptions
  • Premium themes
  • Plugins
  • APIs
  • Payment gateways
  • Software licenses
  • App store fees
  • Other third-party services

Payments made to third-party providers may be non-refundable and may not be included in any refund provided by EMPORIA TALENT SOLUTIONS PRIVATE LIMITED.

Refund Processing Timeline

If approved:

  • Review period: Up to 7 business days
  • Refund processing: 5–10 business days

Refunds are processed through the original payment method, subject to payment gateway and financial institution processing timelines.

No Employment or Business Outcome Guarantee

For career-related services, our services aim to improve professional presentation and visibility only.

We do not guarantee:

  • Job offers
  • Interview calls
  • Employment outcomes
  • Salary outcomes

For website and app development services, we do not guarantee specific business results such as:

  • Sales
  • Leads
  • Revenue
  • Website traffic
  • Search rankings
  • App downloads
  • User growth

Refunds will not be provided solely because a user or client does not achieve a particular employment or business outcome.

Chargebacks & Disputes

Users and clients are requested to contact us before initiating chargebacks or disputes with banks or payment providers.

We will make reasonable efforts to review and resolve genuine payment-related concerns.

Unjustified chargebacks may result in:

  • Service suspension
  • Account restriction

Force Majeure

We are not responsible for service delays or failures caused by events beyond our reasonable control, including natural disasters, system failures, internet or power disruptions, third-party service outages, or government restrictions.

Policy Updates

EMPORIA TALENT SOLUTIONS PRIVATE LIMITED reserves the right to modify this policy at any time.

Updates will be effective once published on the website.

Contact Information

For refund or cancellation-related queries, contact:

Email: support@emporiatalent.com

Website: https://emporiatalent.com/

Acceptance of Policy

By purchasing or using our services, you confirm that you have read, understood, and agreed to this Refund & Cancellation Policy.